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Facility

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1. Animals

Only certified service animals for guests with disabilities or service animals in training are permitted inside Allen Event Center. Service animals must remain on a leash or harness at all times.

2. Assistive Listening Devices

Assistive Listening Devices are available free of charge to guests. They can be checked out at the Jack Henry Desk located next to the Rotunda entrance.

3. ATMs

There are two ATM’s inside Allen Event Center:
• Box Office lobby across from Section 119 on the Concourse Level
• North Concourse near the Rotunda entrance

4. Bags

Allen Event Center has implemented a new clear bag and small clutch policy for the majority of events including all Allen Americans and Dallas Sidekicks games.

The clear bag policy is designed to enhance guest safety and to ensure quick and easy entry into the arena. Similar policies have been implemented at several Dallas/Fort Worth sports and entertainment facilities and events.

Allen Event Center encourages guests to adhere to the new clear bag policy and to leave prohibited items at home or in their cars.

APPROVED BAGS INCLUDE:

• Clear bags no larger than 14" x 14" x 6"
• Wallet-sized clutch purses (with or without strap) no larger than 5.5" x 8.5"
• One-gallon Ziploc style bag
• Exceptions can be made for medically necessary items. Please contact Guest Services in advance at 972.912.1051 to obtain approval.

PROHIBITED ITEMS INCLUDE:

• Backpacks
• Briefcases
• Coolers
• Drawstring bags
• Purses larger than 5.5" x 8.5"
• Oversized tote and mesh bags
• Tinted plastic bags

BAG POLICY FAQ

Why did Allen Event Center adopt this policy?

The clear bag policy is about safety and improving the overall guest experience. Many sporting and entertainment facilities have implemented similar policies. The clear bag is easily and quickly searched, reducing faulty bag searches while allowing guests to move through security at a faster pace. 

How many bags can each person bring into Allen Event Center?

One approved clear bag, either a one-gallon Ziploc style bag or a 14" x 14" x 6" clear bag, plus a small clutch. All approved bags, including clear bags, are subject to search.

Is the clear bag policy in place for all events at Allen Event Center?

The clear bag policy is in place for the majority of events, including all Allen Americans and Dallas Sidekicks games. Some events, especially concerts, may have more restrictive policies such as no bags or clutches only. Please refer to the Calendar page of the event you are attending for the very latest information.

How can I get into Allen Event Center even faster?

We're glad you asked! Allen Event Center strongly discourages guests from bringing unnecessary bags into the venue. Whenever possible, we open no-bag lines to allow even quicker entrance into the arena.

5. Banners, Posters & Signs

Hand-held banners and signs are permitted on an event-by-event basis. When they are allowed, signs may not be larger than 2’ x 3’ or affixed to a pole, fastened anywhere in the building or displayed in a way that obstructs other guest views of the event or building signage.      

6. Box Office/Ticket Policy

The Box Office is located at the southwest corner of Allen Event Center. Box Office hours are 10 a.m. to 5 p.m., Monday-Friday. The Box Office is closed on Saturdays and Sundays with the exception of event days. If there is a weekend event, the Box Office will open at 10 a.m. on the event day. 

Tickets for events at Allen Event Center may be purchased at the following authorized points of purchase:

• In person at the Allen Event Center Box Office 
• By calling Ticketmaster at (800) 745-3000
• Online via Ticketmaster.com 

Please note that Allen Event Center cannot guarantee the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by Allen Event Center.

7. Cameras/Recording Devices

Restrictions of cameras and recording devices vary by event. The event producers determine this policy and not Allen Event Center management. Sporting events generally permit still cameras (without flash) but no recording devices. Concerts generally do not permit detachable lens cameras or recording devices. Cell phone cameras are usually permitted with no flash. Note: Professional cameras (with lenses longer than 3 inches) and tripods/monopods are not allowed unless accompanied by proper media credentials. 

8. Child/Minor Admissions

Child admissions policies are set by the promoter for each individual event. For most events, children two years of age and older must have their own ticket for entry. Guests under the age of 15 must be accompanied by a parent or designated guardian over the age of 18. 

9. Doors Open

Doors typically open one (1) hour prior to the start time of the event

10. Drop Off/Pick Up

For most events, guests may use the south side parking cut-out near Allen Community Ice Rink as a drop off and pick up area.

11. First Aid

The First Aid room is located on the northeast corner of the Concourse Level near Section 108. For onsite assistance, please find your closest Guest Services team member.

12. Food and Beverage

Outside food and beverages may not be brought into Allen Event Center. Containers such as bottles, cans, thermos bottles and plastic coolers are not permitted for the safety of our guests.

13. Lost and Found

If you lose an item during an event and you are still on the property, contact a staff member at the Jack Henry Desk located outside of Section 101 for assistance.  After an event, all found items will be logged and held for 30 days. Unclaimed items will be given to the Allen Police Department or donated to charity. To inquire about a lost item, please contact lost and found at 972.912.1052 or send an email to info@alleneventcenter.com. Please include a detailed description of the item, the date on which the item was lost, the event and location within the arena.

14. Parking

Parking at Allen Event Center is FREE! Please follow our event parking signs to help direct you to the South Parking Garage.  Event day parking is not allowed in uncovered, retail parking spots.  The South Parking Garage will be locked following events. Vehicles left unattended are subject to be locked-in until the following business day.      

15. Prohibited Items

For the safety and security of our guests, the following items are not allowed inside Allen Event Center: 

• Purses or Bags that exceed our posted policy (refer to Bag Policy)
• Animals (except service animals)
• Outside food or beverages
• Professional camera, video, audio or recording devices
• Selfie sticks, monopods or tripods
• Balloons, confetti, silly string, streamers or stickers
• Pocket knives or weapons of any kind
• Glass, plastic, metal cans or bottles of any similar container
• Fireworks or explosives of any sort
• Chains, studded bracelets
• Laser pointers
• Noisemakers (boomboxes, whistles, air horns, sirens or anything of the like)
• Frisbees, beach balls, baseballs, footballs, basketballs, soccer balls, etc.
• Chairs, stools or other seating devices*
• Large Umbrellas
• Aerosol cans of any type, including mace or pepper spray
• Illegal substances
• Signs, banners or flags larger than 2’ x 3’ or affixed to a pole
• Brooms, poles or sticks of any kind
• Costumes with fixed masks
• Props which are dangerous in nature (including nunchucks, pitchforks, sling blades, axes, swords, whips, nooses, swords: plastic or metal, etc.)
• Skateboards, rollerboards, skate shoes, bikes, etc.
• Tools
• Foul or disruptive language or behavior
• Unauthorized vending or distribution of pamphlets, flyers, handbills, etc. 

* If you require special accommodations, please visit with our Guest Services teams.

Allen Event Center reserves the right to request the removal of any items deemed dangerous or inappropriate. 

16. Re-Entry

Many events may be classified as No Re-Entry. Please check with a Guest Services team member to see if the event you are attending is classified as such.

17. Smoking/E-Cigarettes

Allen Event Center is a smoke-free facility. Guests are prohibited from smoking inside the building. Designated smoking areas are available on the north side of the arena and on the Premium Level balcony. The use of E-Cigarettes and/or vapor devices is currently permitted at Allen Event Center as long as the use does not disturb or affect the enjoyment of another guest. If the use of those devices does affect a customer’s experience, a Guest Services team member will assist in the situation which could include relocating one of the parties to another area of the arena (if available) equal to their purchased ticket.

18. Strollers/Car Seats

Guests are encouraged to leave strollers and car seats in their vehicles prior to entering Allen Event Center. However, if necessary, these may be checked in to our Jack Henry Information Desk upon entry. Strollers are not permitted in the bowl or floor seating areas of the arena.  Strollers are permitted on the Premium Level but may not block any aisleway.  For safety reasons, infant car seats may not be placed in any seat at Allen Event Center.

19. Suspicious Activity

The safety of our guests is our highest priority. Please let an usher/guest services team member know if you notice something that doesn’t quite seem right.

20. Tailgating Policy

Grilling, open flames, food preparation and consumption of alcoholic beverages are not permitted in any parking areas.  

21. Upcoming Events

Subscribe to the Allen Event Center newsletter to get updates about upcoming events and presale opportunities.

22. Wheelchair

Complimentary wheelchair escorts are available for all events. Guests in need of a wheelchair escort to their seat should alert a Guest Services team member upon arrival. Please be aware that our staff does not remain with guests during the event, nor may guests stay in an arena-owned wheelchair during the event.    

23. Will Call

Will Call is located outside the Box Office on the southwest side of the arena. A photo ID must be presented to pick up any tickets.